Reach out, reach out and touch someone

If you're of a certain age, you may remember when the corporation now known simply as ATT, broadcast a commercial that urged us all to "reach out, reach out and touch someone" via American Telephone & Telegraph's long-distance service.  As I recall, the commercials were kind of endearing.  Now, of course, ATT is all about fiber optics and networks and data streaming and, well, now I'm in over my head  . . . .


The point of this rambling post is to say that after much diagnostic testing of my laptop, it turns out the trouble was with my network.  And tonight, a techie named "Leonard," who I suspect lives in India, was--after an hour and a half of asking me to "kindly click on restore" and "kindly click on re-set" on about 3,100 various dialog boxes--able to troubleshoot my problem.  "Thank you for choosing AT&T."

Yes, indeed, not having internet service has been an inconvenience for me, but not being treated as inconvenience was quite refreshing.

More posts to come.

I've been saving up.

2 comments:

  1. I go nuts when the computer doesn't work as it should! I too was on the phone with our local CenturyLink for two hours (thank goodness for head sets!!). Problem solved....but oh so tedious. Glad you're back up too!

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  2. Dish also outsources. I actually had a nice conversation with the guy and learned a lot about India! Depending on my mood, I think I probably should take advantage of the "round the world" experience!

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